Return and refund

Forgotten or error in your order

You have just received your order and unfortunately a product is missing, you did not receive the right reference or the product does not work?

First check the invoice if there is no precision (late delivery of a product, change of reference...).

If nothing is mentioned, please contact our customer service:

- By email at

Our customer service department will do everything in its power to return the missing product to you at our expense or to proceed with the exchange in the event of a reference error.


You want a refund

If one or more items don't suit you, don't worry!

With Epilation-expert you have 14 days to return the product(s) that does not suit you.

The items must not have been used and must be in their original packaging in perfect condition.

Click here to access the return form to fill in and essential for any refund request.


After-sales service

You have ordered a product on our site but after several uses it no longer works?

First, make sure that the device is properly connected, that the problem is not from your outlet and that you have followed the instructions to turn the device on.

If after these checks, your device still does not work, please click here to access our after-sales service.

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